Once I put in my application on line 2 weeks later I received an email to take an assignment test within 48 hrs One week after that I received an email scheduling a phone interview lasted around 30 minutes Next you received an email saying you didn’t qualify or a phone call for a face to face interview

The interview process is relatively straightforward. For any contact center role, they take into account any customer-facing positions you’ve had in the past and prioritize your most recent experience. Having at least some knowledge of the military community helps as USAA remains loyal to its member base, which is composed mostly of those who were in the military or have had family that served.