I applied for the Admissions Representative position. I received an email that same day explaining the next steps in the hiring process and a request to complete an assessment, as well as submit a screenshot of my internet speeds. Once completed, I was invited to a 10-15 minute pre-screen video interview. I scheduled my interview, and later that same day, the talent acquisition specialist called me and said she was actually going to be unavailable and forgot to block out certain times and asked me to reschedule. I accepted and rescheduled for another day and time when she was available. This time, I was waiting and waiting, and she was not joining the interview that SHE requested to have rescheduled. After 10 minutes, I received a phone call from her stating that her Teams was not working for some reason, and she probably needed to call IT. She asked to reschedule AGAIN. I regretfully accepted. Third time logging into Teams for my interview, and she was 5 minutes late. I understand we're all human and things happen, but I am very big on punctuality, and I do not find it acceptable at all for the INTERVIEWER to be late to an interview, especially after having to reschedule my interview twice and interfering with my schedule. Also, something I always take notice of during interviews is the way the interviewer presents themselves. If we as interviewees are required to dress professionally in interview attire (as stated in the email I received prior to interviewing), I strongly believe the interviewer should be held to the same standard, and I will keep it at that. The pre-screen interview was really about them wanting to get to know you, why you applied at UMA, why you think UMA is a good fit, etc. The beginning half of the pre-screen went fine until she asked me what I would do to create engagement with a student who seemed uninterested in the program and dismissive over the phone. I gave my response, and my response was either not exactly what she was looking for or not good enough because she asked me the same question again. I tried rephrasing my answer, which was still not good enough for her. She said, "Yeah, but what if they—," and I tried answering it again. For a fourth time she goes, "Yeah, but... ok, let's just say I'm the student calling. How would you..." and I was just totally thrown off track at this point. I didn't know what she was looking for, but it became apparent to me that the Admissions Representative role is literally a sales job. They are looking for a very excessive, persistent, and intrusive individual who will not stop until they meet their enrollment numbers. She did clarify that this is a highly metrics-driven role and you will be required to place around 300 outbound calls a day. She was overbearing, and I felt extremely pressured, which has never happened to me ever before in any type of interview. I knew right then and there that this was not a company I wanted to work for, and I also knew right then and there she was no longer interested in me as a candidate. Not to mention, I always have questions because I'm eager to learn more about the role and company, but it was apparent that she didn't want to answer any of the questions I had. I asked how training is conducted and what their remote culture is like (meetings, daily check-ins, team structure), and she was so beyond uninterested in answering my questions that I was embarrassed for even asking. This was hands down the worst interview I have ever been a part of, and it was only a pre-screening. I will never apply to work for this company again.
