J'ai postulé via une autre source. Le processus a pris 2 semaines. J'ai passé un entretien chez Verizon (North Charleston, SC) en mars 2010
Entretien
Interview process: I had two phone interviews and one computer assessment to apply for the role of Tech Coordinator at Verizon Wireless. The phone interviews consisted of behavioral-based interview questions. The computer assessment was a timed assessment of basic tech support related questions that anyone who's taken an A+ Certification class could easily pass.
I was offered the job because I had cellular sales experience and had worked in customer service before.
Post job offer: I now work at a call center and take back-to-back calls dealing with Blackberries, Apple products, broadband cards, and aspects of the Verizon network. I do fairly well every month with customer reviews, which are largely the basis for performance reviews.
In my years with the company, Verizon has offered prepaid tuition assistance of $8000 a year, which I've taken advantage of. It's a good company to work for.
Questions d'entretien [2]
Question 1
Tell me about a time when something went wrong and what you did to fix it.
J'ai postulé en ligne. Le processus a pris 3 semaines. J'ai passé un entretien chez Verizon (Tampa, FL)
Entretien
The interview process was expected: Initial online testing, a phone interview with HR, a face-to-face interview with HR, and then a group interview with a couple of managers from the department you were applying for.
Questions d'entretien [1]
Question 1
The basic interview questions to gauge my qualifications and ability to think on my feet.
J'ai postulé en ligne. Le processus a pris 3 semaines. J'ai passé un entretien chez Verizon
Entretien
After holding the position of customer service rep for almost two years (in good standing) I applied for an open technical support position in my call center. I submitted my resume and got called to take an assessment test to gauge my knowledge on computer hardware and software terms. I was concerned I did not do a good job on the assessment so you can imagine my excitement when I got called in for an interview. The interview consisted on how I would handle customers' technical questions and ask me to also described (in detail) the steps needed to back up a customer's iPhone to the cloud.
Questions d'entretien [1]
Question 1
Explain how you would handle a customer that calls in after their phone breaks down and wants to back up their phone.
J'ai postulé en ligne. J'ai passé un entretien chez Verizon
Entretien
Phone interview first, followed by a test you take in office on a computer that evaluates your ability to multitask, then, a month later you get a 1:1 interview with a call center supervisor. A month later, you get a call back with an offer. They use the STAR approach for interviews.
Questions d'entretien [1]
Question 1
"Tell me of a time you've had to deal with a tough customer and what did you do?"