first step is the phone prescreen..it covers technical knowledge, sales skills, persuasiveness, communication skills and general career goals. next is the hr interview, covering your communication skills again, your competitiveness, learning acumen, initiative, ability to handle stress and ability to generate customer loyalty final step is instore interview with the store manager...it will start with general info on your retail sales experience, quota experience, tech, why vzw, what do you bring to the table, etc... then comes the meat...the behavioral questions...they seem to want you to provide a LOT of detail on SPECIFIC examples, the situation, what you did, why you did what you did, and what happened...you get about 5-7 minutes for each question.. examples - have u ever had a customer who asked for one thing but u thought of some thing better? describe a time you uncovered a customers needs..describe a time u persuaded a resistant customer...when did u solve a complex problem in a short time? describe solving a customers unusual problem...tell of a time u involved others in making a decision..how do you beat your quota? how do u work if your tired? what did you do last time u had idle time on the job? how do u keep up with work when its crazy? tell of a time dealing with changing technology..how do u keep up with tech..how do use the internet,,what do u do if u dont know a technical answer to a customers question/ ...how do u build trust? tell of a time a customer asked u about a competitors product? what did u say? give an example of a time u caught a coworker doing some thing wrong...what did you do? then finally on to the role play..."sell me a product or service youve sold before (or sell me on your favorite tech device)...be ready to overcome objections , such as price, etc... then the manager reviews the notes and you ask any questions...and youre done...got the offer 3 days later.