J'ai passé un entretien chez Verizon (Earth City, MO)
Entretien
Two interviews - first screening call with recruiter and second with a hiring manager. Screening call is fairly straightforward to check your qualifications. Hiring manager reviewed resume and checked my background
J'ai postulé en ligne. Le processus a pris 4 jours. J'ai passé un entretien chez Verizon (Highlands Ranch, CO) en janv. 2015
Entretien
I interviewed with two staff members from the contracting company, Intellisource, and one with upper management from Verizon. The first interview felt very impersonal, it was very facts and skills oriented. The second interview, with the head of HR from Intellisource, went much better. The hiring manager was very friendly and personal. We discussed the importance of a work/life balance and set some very reasonable expectations for the rest of my employment there with Intellisource and Verizon.
Questions d'entretien [1]
Question 1
What are some techniques that you use to calm down or deescalate situations with angry callers?