Ask 3 questions in video interview then invite to recruitment day for group and individual interviews Video questions: tell us about yourself and which of our values you relate to Give an example of a time you were in a stressful environment What excites me most about the role

First starts by giving name tag, then moving onto a brief overview of the company, their values, day in life of crew, pay, benefits etc. Group interview which is usually an activity. Example: Match the guest to the seat. Solo interview where they ask, why virgin, customer service questions