I applied online and within a day received an email with a link to an online assessment. The assessment involved watching 18 videos of customer service situations in a Vodafone store. Answers were fairly straightforward. Then I didn't hear from them for over a week so emailed their recruitment department who called me for a phone interview. They asked me why I wanted to work for Vodafone, what I sought to get out a career with them, what impresses me about Vodafone, and what creates a good experience for a customer. Then I attended an assessment day which was very straightforward, and a face-to-face interview with a store manager that was easier than the phone interview.

I applied online, received a call a week later to strange a telephone interview which I passed and then attended a face to face interview. The lady who gave me the phone interview was present at the face to face interview alongside the store manager and a few others. Me and the few others there were taken to an area at the back of the store and seated where we each had a separate interview with 2 people. The interview was just them trying to catch you out by acting childish and grinning whenever you spoke. Then we went back to prepare for a presentation about store products but this time when we went in individually all the interviewers were present there. Again a lot of attempts were made to catch you out with no honest answer from your work history being good enough and irrelevant questions being asked. There was no space for you to explain how you would deal with customers without being mocked for it and having your sentences finished. To their credit they do get back to you fairly quickly to let you know uiu haven't got the job which for me was nice to hear. I have read a lot of reviews on here and elsewhere about working at a store and I haven't seen any of those negative reviews relied to by the company. They are pretending to be something they are not and if this experience was anything to of by then they actually did me a favour as I wouldn't have accepted an offer anyway.