We appreciate your taking the time to share your experience. We are sorry to hear that your interaction with our team did not meet your expectations. We are concerned that there was a misunderstanding regarding the team and the open CSM role. The team has not been affected by layoffs and the open role is to backfill someone that voluntarily resigned from our company. We take candidate experience seriously and are committed to respectful, clear, and well-structured interviews. If you are open to it, we’d appreciate the opportunity to learn more. Please feel free to reach out directly to us at culture@vouched.id so we can look into your feedback in more detail.