3y
Thank you for taking the time to provide this feedback, it is truly valuable.
It is disappointing to hear that the interview process fell short for you. We are deeply committed to ensure that each candidate has a smooth, seamless, and exceptional experience. On this occasion it appears that we may have dropped the ball and we are very sorry about this. The telephone interview is an exploratory conversation to run through your background and understand your interests in the position you have applied for. A behavioural/competency interview would not have been on the agenda as this typically takes place in the next stage of the process.
These calls on average last 15-20 minutes and it is entirely optional to have the video camera on. It seems that this was not clearly communicated to you at the on-set, which we missed the mark on.
Whilst we don’t tolerate tardiness, rarely on occasions; meetings can start later than the anticipated time. In future we will ensure there is an opportunity to re-schedule. Finally, discussing salary can often be a sensitive subject, but we like to offer full transparency on the salary & benefits to ensure expectations are managed well, and at times this can lead to a comparative conversation around compensation.
I would welcome the opportunity to discuss your feedback further, you can email me on kay.shah@xe.com
Kind Regards