ECI Software Solutions had been working with Great Place to Work® for years, leveraging insights from their Trust Index™ survey. This particular year, the results were eye-opening. The company discovered that its onboarding experience was inconsistent, particularly for remote employees. This lack of cohesion not only affected employee engagement but also influenced their long-term commitment to staying with ECI. From these insights, ECI Software Solutions made three key changes to its onboarding process. The results of ECI’s new approach to onboarding are remarkable. The organization saw an 11-point increase in employee satisfaction, as well as significant improvements in engagement and retention metrics. By prioritizing the onboarding process, the company was able to create a more inclusive and supportive environment that positions new hires for success. This experience is a testament to the power of using data-driven insights to refine HR strategies.
