We just announced Fin Insights: a groundbreaking product that gives you complete visibility into every customer conversation, with AI-powered tools and suggestions that help you monitor, analyze, and instantly optimize your customer service quality. It’s made up of three connected parts: CX Score A breakthrough, AI-powered metric that gives you a complete view of your support quality across every customer conversation—no surveys required. Topics Explorer Provides an unprecedented view into every customer conversation—organized by topic and sub-topic so you can easily spot patterns, track issues, and take action faster. Optimize Dashboard A powerful new tool that highlights specific opportunities to improve Fin’s performance, with AI-powered Suggestions that you can instantly action.
