Assistant Store Manager/Supervisor - Victoria's Secret, KLIA

About Valiram

Valiram is a retail company founded in 1935. The company has expanded to become a global retail industry with 520+ locations in 10 different countries. By 2027, we will be more than doubling our size to 1200, with expected 5,500+ employees under Valiram Group. Learn more about us at valiram.com

Valiram Brands:

• Beauty (_Victoria’s Secret_, Bath & Body Works, Rituals, Molton Brown)
• Fashion (Michael Kors, Steve Madden, Tory Burch, Chloe, MLB Korea, Giuseppe Zanotti, Charles & Keith, Pedro etc)
• Accessories (Swarovski, Mont Blanc)
• Travel Retail (Hermes, Bvlgari, The Flying Emporium, Coach, Polo Ralph Lauren, Lacoste, Beaute Love, Ion Gizmos, Candy Party, Wear + When, Tumi, Ion Gizmos)
• F&B (Bacha Coffee, Quivo, Godiva, TWG Tea, Laderach, Candy Party)
• Watches (Swiss Watch Gallery, Tudor, Rolex, Cartier, Tissot, Zenith, Bell & Ross, Breitling, Blancpain, Omega)

About the Victoria's Secret:

Victoria’s Secret is the world’s largest specialty intimate retailer. The brand provide a wide assortment of modern, fashion-inspired collections including signature bras, panties, lingerie, casual sleepwear and athleisure, as well as award-winning prestige fragrances and body care. With nearly 1,400 retail stores worldwide and a predominately female workforce of more than 25,000, Victoria’s Secret boasts the largest team of specialty trained bra-fit experts worldwide. The brand is committed to inspiring women around the world with products and experiences that uplift and champion them and their journey while creating lifelong relationships and advocating for positive change

Location of Vacancy

• Victoria's Secret - KLIA

Why Join Valiram Retail?

1) Staff Discounts

Staff enjoy up to 30% discount across all our brands. Employees will be eligible for discount after 1 month of service.

2) Promotion + Salary Increases through Continual Training

We are committed to your training journey for 3 years duration starting with onboarding. We believe in long term training that leads to internal promotion and salary increments. In 2024, we successfully promoted 844 employees internally.

3) VClub Engagement

You can engage in curriculum activities on a monthly basis including badminton, hiking, running and language class, free of charge and meet other employees from across our brands and head office. All activities are free of charge!

4) Wellbeing

Valiram have partnered with professional psychologists that are available on our 24/7 hotline and is complimentary for all employees.

5) Attractive Perks & Benefits

You will be entitled to monetary benefits such as Allowances, Bonus, Commissions, Sales Incentives, and Service Charges.

About the Role:

As a travel retail department store manager is responsible for for overseeing the day-to-day operations of a store located in the airport. This includes managing staff, ensuring that sales goals are met, and maintaining the store's inventory. He/She must also work closely with vendors and suppliers to ensure that the store is stocked with a variety of products that appeal to travelers. Additionally, they are responsible for creating a positive shopping experience for customers and resolving any customer service issues that may arise.

KEY RESPONSIBILITY AREAS:

Drive the store sales and maximize Profitability

• Manage and deliver store’s/outlet’s sales performance.
• Facilitate implementation of product/ sales strategies.
• Communicate information on sales goals and targets to the team on continuous basis.
• Keep the team updated daily on Conversion Rate and Average Transaction Value with the team on regular basis. * Monthly Plan forecast.

Develop Team

• Instil Valiram's Entrepreneurial Spirit within the Team
• Consistently demonstrate appreciation and encouragement
• Facilitate learning opportunities among team members
• Maintain effective staffing with top performing team by actively networking, recruiting, hiring and succession planning.

Delivery Operations Excellence

• Execute and maintain compliance of Store SOP at all times.
• This includes Store Opening & Closing/ Cost Control/ Roster & Manpower Planning/ Visual Merchandising/ POS/ Inventory.
• Cash collection accuracy and timeliness.
• Set up and maintain visual merchandising displays for promotional and seasonal activities. e.g. EOS, SASS.

Brand Management:

• Maintain and enhance the brand’s image and identity.
• Ensure all stores standards to reflect the brand's luxury positioning and adhere to brand guidelines.
• Work with Visual Merchandising to make sure that the store environment is enticing, effective and in line with Brand Guidelines.
• Strategize and implement brand communication needs in keeping with the integrity of the brand and regional appeal.

Inventory Management

• Feedback with merchandising department to manage full price and mark down / end of season sales, intake margins, level of mark down activities and terminal stock.
• Evaluate stock requirements and ensuring timely replenishment.
• Ensure maximum stock turns and controlling aged inventory
• Guarantee Inventory Integrity.

Budget Management:

• Achieve business plan profit
• Plan and maximize the sales and profit contribution of the Brand
• Develop annual business plan to reflect brand positioning, negotiate key aspects of the planned delivery with the brand principal.
• Monitor and report on budget performance, adjusting as needed.

Team Leadership

• Managing rosters of all staff/all stores and be responsible for Store team performance.
• Conduct timely staff appraisal and quarterly performance review.
• Improve staff morale leading to positive and dynamic working attitude.
• Staff to conduct themselves in a proper and professional manner in compliance with the

KEY REQUIREMENTS:

• Bachelor’s degree in Business Management, or a related field. A Master’s degree is a plus.
• Minimum of 5 years of experience in brand management within retail or Travel Retail industry.
• Strong strategic thinking and creative problem-solving skills.
• Strong in business acumen in Travel Retail
• Excellent command of both written and spoken English. Additional language is a plus.
• Exceptional communication and presentation skills.
• In-depth knowledge of luxury fashion and on trend in market.
• Strategic thinking, strong organizational and stakeholder management skills
• Analytical, meticulous, good with numbers
• Excellent communication, result orientated and self-motivated
• Proficient in MS office
• Willingness to travel as needed for industry events and brand activities.

Desired Skills:

• Strong desire in driving sales and team positive attitude in customer service.
• Strong leadership and team management skills.
• Understanding of travel retail concepts.
• Knowledge of CRM systems and tracking.
• Knowledgeable in competitors’ international markets.

Job Type: Full-time

Benefits:

• Health insurance
• Maternity leave
• Opportunities for promotion
• Parental leave
• Professional development

Work Location: In person

Job Types: Full-time, Permanent

Pay: RM2,700.00 - RM4,300.00 per month

Benefits:

• Additional leave
• Health insurance
• Maternity leave
• Opportunities for promotion
• Professional development

Experience:

• Retail: 1 year (Preferred)

Language:

• Mandarin (Preferred)
• English (Preferred)

Work Location: In person