Customer Care Officer

DUTIES AND RESPONSIBILITIES:

I. Inquiry and Issue Resolution

• Handle customer inquiries via phone, email, and walk-ins

II. Account Management and Documentation

• Maintain and update customer account record s and transaction history
• Assist in processing account-related documents such as billing, adjustments, and service requests
• Ensure completeness and accuracy of customer files, both physical and digital
• Monitor account status and notify clients of important updates or required actions

III. Customer Engagement and Support

• Assist in implementing customer satisfaction surveys and feedback programs
• Participate in customer care training and development programs

IV. Administrative and Reporting Tasks

• Prepare regular monitoring of reports on customer concerns, resolutions, and fulfillment of requests
• Perform other tasks that may be assigned by the immediate superior from time to time
• Record and track customer concerns, complaints, and requests using CRM tools
• Escalate unresolved issues to appropriate departments and follow-up until resolutions
• Provide updates and feedback to customers regarding the status of their concerns

JOB QUALIFICATIONS:

• With a Bachelor's Degree in Business Management/Administration, Mass Communication or equivalent
• Clear communication skills & leadership skills
• Preferably with working experience in the BPO industry
• Fresh graduates are welcome to apply

Job Types: Full-time, Permanent, Fresh graduate

Benefits:

• Additional leave
• Company events
• Health insurance
• Opportunities for promotion
• Promotion to permanent employee

Education:

• Bachelor's (Required)

Work Location: In person