F&B Retail Associate - KLCC, Pavilion, TRX, Gardens Mall

About Valiram

Valiram was established in 1935 in Kuala Lumpur, Malaysia, originally specializing in the textile trade. Today, Valiram is Southeast Asia’s leading luxury goods and 360° retail specialist with presence in Malaysia, Singapore, Indonesia, Australia, Thailand, Hong Kong, Macau, Vietnam and the Philippines.

Operating more than 500 stores, a number which continues to grow, the group represents in excess of 200 brands across various categories, from fashion and accessories, timepieces and jewelry, perfume and cosmetics to confectionery and dining concepts.

Learn more about us at www.valiram.com

Valiram Brands:

• Beauty (Victoria’s Secret, Bath & Body Works, Rituals, Molton Brown)
• Fashion (Michael Kors, Steve Madden, Tory Burch, Chloe, MLB Korea, Giuseppe Zanotti, Charles & Keith, Pedro etc)
• Accessories (Swarovski, Mont Blanc)
• Travel Retail (Hermes, Bvlgari, The Flying Emporium, Coach, Polo Ralph Lauren, Lacoste, Beaute Love, Ion Gizmos, Candy Party, Wear + When, Tumi)
• F&B (Bacha Coffee, Godiva, TWG Tea, Laderach, Quivo, Las Meninas)
• Watches (Swiss Watch Gallery, Tudor, Rolex, Cartier, Tissot, Zenith, Bell & Ross, Breitling, Blancpain, Omega)

Available Brands:
Laderach Chocolate : TRX & Gardens Mall
TWG Tea : Pavilion, Gardens Mall, TRX, Bangsar Shopping Centre
Godiva : KLCC, TRX, Bangsar Shopping Centre, KL East Mall, Pavilion, Sunway Pyramid
Bacha Coffee : KLCC & TRX

About the Role:

As a Senior Retail Associate/Retail Associate, responsible for creating and maintaining long-term relationships with customers to achieve sales goals. Represents the brand in a positive and professional manner to encourage recurring business. Assists customers in making informed choices by providing accurate product information and personalized service. Fosters a positive, engaging, and ethical working environment that enhances both customer satisfaction and team performance.

Key Responsibility Areas:

• Drive sales and achieve store targets
• Deliver excellent customer service
• Maintain brand image and standards
• Ensure store operations run smoothly
• Manage inventory and stock integrity
• Support reporting and documentation accuracy
• Develop product knowledge and skills

Key Requirements:

• Minimum 1–3 years of experience in retail, hospitality, or customer service environment.
• Strong communication and interpersonal skills; able to engage confidently with customers.
• Customer-oriented with a positive attitude and passion for delivering excellent service.
• Well-groomed and professional appearance, representing the brand image at all times.
• Sales-driven with the ability to meet and exceed individual and store targets.
• Detail-oriented with good organizational and follow-up skills.
• Able to perform basic operational tasks, including cashiering, stock handling, and visual merchandising.
• Team player with a proactive attitude and willingness to learn.
• Able to work on shifts, weekends, and public holidays as required.
• Basic computer literacy and familiarity with POS systems preferred.

Benefits:

• Dental insurance
• Health insurance
• Maternity leave
• Opportunities for promotion
• Professional development
• Vision insurance

Ability to commute/relocate:

• Kuala Lumpur: Reliably commute or planning to relocate before starting work (Preferred)

Willingness to travel:

• 100% (Preferred)

Work Location: In person