Infrastructure Manager, Network and Server

JOB DESCRIPTION

The IT Operations Governance Manager is responsible for overseeing the daily operations of IT systems and infrastructure, ensuring reliability, efficiency, and security. This role involves managing IT services, supporting continuous improvement initiatives, and aligning IT operations with broader business goals.

KEY RESPONSIBILITIES
You will:

• Guide and support IT teams and partners, promoting collaboration, performance excellence, and a culture of accountability and ongoing improvement
• Work with infrastructure teams to ensure system stability, security, and availability, aligning with organizational needs
• Coordinate responses to IT incidents, ensuring timely resolution and conducting root cause analyses and post-incident reviews
• Continuously assess and enhance IT operational workflows to increase efficiency and reduce service disruptions
• Support vendor relationships and help ensure timely, cost-effective delivery of products and services
• Track IT performance, report key metrics to leadership, document internal processes and technical procedures, and monitor departmental budgets
• Collaborate with other departments to ensure IT solutions and services support strategic business objectives

QUALIFICATIONS & REQUIREMENTS:

• You must be a college graduate in IT, Engineering, or any related course. Certifications such as ITIL, CISSP, or similar are desirable.
• You must have at least 10 years of experience in IT operations or a similar leadership role, with hands-on experience in managing IT infrastructure, teams, and projects.
• You must have a deep understanding of IT systems, network architecture, and cloud technologies (e.g., AWS, Azure). Proficiency in ITIL and/or other IT service management frameworks is a plus.
• You must have proven ability to lead, mentor, and motivate cross-functional teams. Strong decision-making and problem-solving skills.
• You must have experience in managing IT projects, including planning, resource allocation, and delivery. PMP or similar certification is advantageous.

Work Schedule: Flexible schedule

Work Setup: Hybrid (with flexibility), Quezon City