I.T Manager

Min Qualification: Degree Experience Level: Mid level Experience Length: 4 years Language Requirement: English Working Hours: Full Time - 8 to 5 Applicant Location: Lagos, Nigeria

Responsibilities:

Infrastructure & Systems Management:

• Oversee the installation, configuration, and maintenance of IT hardware (e.g., servers, PCs, laptops, printers) and software (OS, applications, licenses).
• Ensure seamless operation of IT infrastructure, including LAN/Wi-Fi, internet connectivity, telecommunications, and cloud services.
• Manage and monitor network performance, security, and reliability, addressing bottlenecks or vulnerabilities.
• Maintain and troubleshoot core banking systems, databases, and third-party integrations.

Cybersecurity & Compliance:

• Implement and enforce IT security policies (e.g., access controls, encryption, endpoint protection) to safeguard data and systems against breaches.
• Ensure compliance with regulatory standards (e.g., NDIC, CBN guidelines for MFBs) and conduct periodic security audits.
• Keep antivirus (Bitdefender), firewalls, and system patches up to date across all devices.
Secure physical and digital access to server rooms, sensitive systems, and confidential data.

• 
  

User Support & Governance:

• Resolve IT issues within SLA timelines, providing L1/L2 support for hardware, software, and network problems.
• Manage user accounts, permissions, and password policies via Active Directory or equivalent tools.
• Develop and maintain IT documentation (e.g., system configurations, SOPs, disaster recovery plans).
• Conduct staff training on IT policies, security best practices, and new tools (e.g., Zoho Suite, banking software).

Strategic & Operational Duties:

• Plan and execute IT projects (e.g., system upgrades, cloud migrations, digital transformation initiatives).
• Manage IT budgets, vendor contracts (ISP, software licenses), and procurement of equipment/supplies.
• Analyze system logs, performance metrics, and incident reports to recommend improvements.
• Lead disaster recovery and business continuity planning, including regular backups and testing.

Requirements:

• Minimum BSC
• 4 years of previous experience in a similar role