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First Technology

3,9

Onsite Engineer - DBN-Phoenix Industrial Park

Durban

Key Responsibilities

  • Provide first-line IT support to staff for basic hardware and software issues
  • Log, track, and resolve IT support requests under supervision
  • Assist with setting up computers, printers, mobile devices, and user accounts
  • Troubleshoot common issues such as login problems, email access, and connectivity
  • Assist with installation and configuration of software and operating systems
  • Ensure all backup processes run successfully and issues are promptly resolved
  • Ensure routine maintenance and updates are carried out on IT equipment
  • Support basic network connectivity tasks (Wi-Fi and LAN) - Install and maintain
  • LAN cabling for office networks
  • Monitoring / maintaining the Unifi portals – e.g. Blocking of users on the network
  • Maintain Hikvision access control portal
  • Follow IT security policies and report potential risks
  • Maintain basic IT documentation
  • Update IT asset registers when equipment is issued or returned

Required Skills & Competencies

  • Basic computer hardware and software knowledge (M365/AD/Azure)
  • Familiarity with Windows operating systems and common office applications
  • Basic understanding of networks and internet connectivity(LAN/WAN)
  • Good communication
  • Strong willingness to learn and follow instructions
  • Be prepared to perform overtime work and after-hours support required
  • Must have own reliable transport

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3,9
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