Operations Director

The Operations Director serves as the strategic and operational heartbeat of our growing New Zealand bookkeeping practice. This senior leadership role is designed for a high-impact operator who thrives in a fast-paced environment and wants a true seat at the table. Working directly with the Director in NZ, you will assume full ownership of a sizeable team, Philippines-based delivery team, driving the execution, culture, and financial performance necessary to scale our business safely and profitably.

You will:

• Lead and develop the sizeable team, building a high-standard, high-performance culture through local leaders.
• Own service delivery KPIs—including billable hours, utilization, and turnaround times—to drive profitable business decisions.
• Optimize capacity and workflow across NZ client portfolios so the right work gets done at the right time.
• Drive financial health by managing gross profit accountability, eliminating inefficiencies, and protecting margins.
• Bring strategic ideas to the leadership table regarding technology, processes, and people.

QUALIFICATIONS:

• Must have at least 5 years of leadership experience working in a global accounting/bookkeeping, financial, or BPO industry.
• Proven track record of leading leaders and managing high-performing operational teams (grow the sizeable team).
• Strong knowledge in global accounting and/or bookkeeping (UK, AU/NZ, APAC, US).
• Strong operations management experience within the bookkeeping/accounting industry practice.
• Incorporate AI, automation, and or modern tools.

Location: Satellite Office (BGC/Makati/Ortigas)

Set-up: Hybrid (negotiable)

Schedule: Early day shift