Provider Administrative Assistant

Provider Administrative Assistant

Healthcare / Telehealth Administrative Support

Location: Remote
Schedule: Monday to Friday, 9:00 AM – 6:00 PM ET
Employment Type: Full-time

About the Role

We are looking for experienced Provider Administrative Assistants (PAA) to support licensed healthcare providers in a U.S.-based telehealth environment. This role is focused on administrative and non-clinical support, helping providers manage workflows, patient coordination, documentation, scheduling, pharmacy coordination, and medical records processing.

The ideal candidate has a strong healthcare administrative background, experience working with EMR/EHR systems, and a clear understanding of HIPAA, patient confidentiality, and escalation protocols. This is not a general customer service role — candidates must have verifiable healthcare experience.

What You’ll Do

• Provide dedicated administrative support to assigned healthcare providers
• Monitor and respond to provider operational requests through internal systems
• Assist with provider scheduling, appointment coordination, and workflow management
• Handle inbound and outbound patient communication via phone, email, and chat for administrative matters
• Schedule appointments, follow-ups, and coordinate patient-related logistics
• Document all interactions accurately using CRM/EMR systems and approved templates
• Route medication-related, clinical, or provider-specific inquiries to the appropriate internal team
• Support pharmacy coordination workflows, including pharmacy updates and routing refill or clarification requests
• Prepare lab order information for provider completion and signature
• Monitor pending lab results and notify providers when results are available
• Send HIPAA authorization forms and process basic medical records requests following company protocols
• Update administrative fields, attach documents, and maintain accurate records in the system
• Follow HIPAA, PHI, security, and behavioral health escalation protocols at all times

Qualifications

• Must have verifiable healthcare experience
• Experience as a Medical Assistant, Healthcare Admin, Clinical Admin, Medical Records Specialist, Prior Authorization Specialist, or similar role
• Experience using EMR/EHR or CRM systems
• Familiarity with HIPAA, PHI handling, and healthcare confidentiality standards
• Strong written and verbal English communication skills
• Comfortable handling phone, email, and chat communication
• Strong documentation accuracy and attention to detail
• Ability to follow SOPs, escalation protocols, and compliance requirements
• Experience supporting U.S. healthcare, telehealth, behavioral health, pharmacy coordination, or medical records is a strong advantage

Pay: Php20,000.00 - Php25,000.00 per month

Work Location: Remote