Reception/Admin Assistant (PCS0004)

JOB OVERVIEW
We are seeking a highly organized and professional Reception/Admin Assistant to serve as the first point of contact for clients while supporting day-to-day administrative and basic bookkeeping tasks. This role requires strong communication skills and the ability to manage calls, email correspondence, and assist with foundational accounting support.

Key Responsibilities

• Answer and manage incoming calls in a professional and timely manner
• Handle and organize shared email inboxes, including responding, flagging, and routing messages appropriately
• Serve as the first point of contact for client inquiries via phone and email
• Schedule appointments, meetings, and manage calendars as needed
• Maintain accurate records of communications and client interactions

Administrative Support:

• Perform data entry, document preparation, and file management
• Assist with internal coordination and follow-ups across teams
• Support ad hoc administrative tasks as required

Basic AU Bookkeeping Support:

• Assist with data entry of financial transactions into accounting software (e.g., Xero)
• Help organize and maintain financial records and source documents
• Assist accountants with workpapers and documentation for compliance tasks

Requirements

• Proven experience in a receptionist, administrative, or customer support role
• Basic understanding or exposure to Australian bookkeeping/accounting principles
• Have work experience with XPM, ATOMate, and Infinity
• Strong verbal and written communication skills
• Experience handling calls and email inbox management
• High attention to detail and strong organizational skills
• Ability to multitask and prioritize effectively in a fast-paced environment
• Proficient in Microsoft Office / Google Workspace