Supervisor - Store Manager (Pavillion, TRX, KLCC, Farenheit 88)

Location: KLCC / TRX / Pavillion / Fahrenheit88

About Valiram

Valiram was established in 1935 in Kuala Lumpur, Malaysia, originally specializing in the textile trade. Today, Valiram is Southeast Asia’s leading luxury goods and 360° retail specialist with presence in Malaysia, Singapore, Indonesia, Australia, Thailand, Hong Kong, Macau, Vietnam and the Philippines.

Operating more than 600 stores, a number which continues to grow, the group represents in excess of 200 brands across various categories, from fashion and accessories, timepieces and jewelry, perfume and cosmetics to confectionery and dining concepts.

Learn more about us at www.valiram.com

Valiram Brands:

• Beauty (Victoria’s Secret, Bath & Body Works, Rituals, Molton Brown)
• Fashion (Michael Kors, Steve Madden, Tory Burch, Chloe, MLB Korea, Giuseppe Zanotti, Charles & Keith, Pedro etc)
• Accessories (Swarovski, Mont Blanc)
• Travel Retail (Hermes, Bvlgari, The Flying Emporium, Coach, Polo Ralph Lauren, Lacoste, Beaute Love, Ion Gizmos, Candy Party, Wear + When, Tumi, Ion Gizmos)
• F&B (Bacha Coffee, Quivo, Godiva, TWG Tea, Laderach, Candy Party)
• Watches (Swiss Watch Gallery, Tudor, Rolex, Cartier, Tissot, Zenith, Bell & Ross, Breitling, Blancpain, Omega)

SUMMARY OF THE ROLE

Lead the store by representing the brand, driving sales performance, and overseeing daily operations. Ensure high standards in customer experience, visual presentation, and inventory management, while guiding and developing the team to deliver results.

Key Responsibility:

• Sales & Customer Service: Achieve sales targets, execute strategies, and provide excellent customer service while maintaining the brand’s luxury image.
• Store Operations: Follow SOPs for opening/closing, maintain store cleanliness, and ensure proper visual merchandising.
• Inventory & Reporting: Manage stock, conduct regular counts, resolve discrepancies, and update reports accurately.
• Compliance & Development: Adhere to company policies, handle customer concerns, and continuously enhance product knowledge.

Key Requirements:

• Ideal to have at least 5-6 years of fashion retail experience, including 2 years in a managerial role.
• Strong sales and operational skills to manage inventory, merchandising, and store performance.
• Excellent customer service and clienteling to build strong relationships with potential clients.

Why work with us:

• Career growth & training opportunities with real progression pathways
• Competitive incentives, recognition & staff discounts across our brands
• Supportive, fast-paced team culture with strong on-the-ground coaching

Job Types: Full-time, Permanent

Pay: RM4,500.00 - RM5,000.00 per month

Benefits:

• Dental insurance
• Health insurance
• Maternity leave
• Opportunities for promotion
• Professional development
• Vision insurance

Application Question(s):

• Are you okay to work within KL City Centre (TRX/KLCC/Pavillion KL/Fahrenheit88)?

Language:

• Mandarin (Preferred)

Work Location: In person