Tech Manager

JOB DESCRIPTION

KEY RESPONSIBILITIES
You will:

• Ensure reliable internet and network performance across all locations
• Resolve issues quickly (SLA >24 hours if within our control, >3 days if external unless a timeline from the provider exceeds this)
• Standardize setups across all branches
• Main point of contact for ISPs and tech vendors: Applications, Renewals, Performance management
• Manage and optimize all operational systems (ex. Zenoti, Notion, to some extent Sprout/HR tools, and other internal toolkits)
• Act as SME
• Identify and implement automations to reduce manual work and improve efficiency
• Support new branch openings on the tech side (ISP setup, hardware setup)
• Resolve escalated tech issues
• Maintain basic security, access controls, and data privacy compliance
• Oversee IT equipment, maintenance, and standardization

QUALIFICATIONS & REQUIREMENTS:

• Bachelor’s degree in Accountancy / Accounting Technology / Finance (CPA is a plus but not required if strong experience).
• 8–10+ years accounting experience, with 3+ years in a supervisory/manager role.
• Strong in bank reconciliation, treasury/cash management, internal controls, month-end closing.
• Experience in multi-site operations (clinics/retail/F&B/hospitality) strongly preferred.
• High proficiency in Excel/Google Sheets; comfortable building trackers/dashboards.
• Experience with accounting systems (e.g., QuickBooks Online, Xero, or similar).

Work Schedule: Dayshift (9 am – 6 pm)

Work Setup: Hybrid (3x onsite per week)

Locations: BGC