Avantages
Good benefits, Can schedule time off fairly easily if you have ETB/PTO, Gainshare aka profitsharing, gym on site, ability to possibly work from home, decent pay
Inconvénients
Core values don't really apply (primarily integrity and golden rule) endless back to back calls, monotony, nonsensical metrics, mixed messages, contradictory information which equals double standards, attendance policy is inconsistent, Essentially your experience (positive or negative) there will be largely determined by which supervisor you have. Training is rushed to get you on the phones which is ironic as some of the goals are good customer service, reduce cost per call, etc... and this is largely counter productive to that. You quickly realize that nothing is ever good enough, even when your close rate is 40%, Turn over is tremendous due to misrepresentation, retracting promises, overbearing supervisors, and nonsensical expectations. When hired we were told so many people get hired because of growth, when the reality is turnover. Ranks up there with 2nd least favorite job for the reasons listed above. How can one "buy in" when this is the how things are done?