Customer service representative sr. - Avis employé Employé (anonyme) Progressive Insurance

3,0
17 janv. 2018
Employé (anonyme)
Recommande
Approbation du PDG
Perspective commerciale

Avantages

Gainshare, ability to work from home, decent benefits, great co-workers.

Inconvénients

Work life balance sucks. I note in some of these reviews it says that's not an issue, but most are not in the customer service roll. Scheduling is very rigid. Attendance policy is now black and white. Whether you call off to day drink or call off because you are ill (Dr note provided), both are treated the same. Extreme micromanagement. Heavy call load constantly. Main metric based off of cross selling homeowners insurance instead of focusing on servicing.

Découvrez plus d’avis sur Progressive Insurance

5,0
30 juin 2026
Recommande
Approbation du PDG
Perspective commerciale

Avantages

Strong Leadership Consistent Strategy People Oriented Culture

Inconvénients

Larger more mature company - less agile and harder to drive change - still happens but takes longer and a lot more coordination

4,0
1 juil. 2026
Recommande
Approbation du PDG
Perspective commerciale

Avantages

Pay is alright for starting out, especially compared to some places. Benefits are decent. Management is generally supportive. If you don't mind sales and taking calls literally your entire working shift, then this could be a great fit.

Inconvénients

If you don't want to be on the phones back-to-back all day your options are extremely limited, and getting smaller as time goes on and A.I. allows them to close departments like mine and others.

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