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      H&R Block

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      Avis sur H&R Block

      Client Service Leader - Avis employé Client Service Leader H&R Block

      3,0
      6 déc. 2016
      Client service leader
      Recommande
      Approbation du PDG
      Perspective commerciale

      Avantages

      Co workers are excellent! It is a team environment, everyone is happy and willing to assist one another in every aspect of the office. Annual training keeps all positions current in knowledge.

      Inconvénients

      The company as a whole seems only to care about their high end clients, not the individuals. Prices continously rise, clients are not considered in the increase. Employees are instructed to tell clients its because of upkeeping training that the services are worth the constant price hikes. No benefits for employees as they are seasonal not full time through the year. Wages are definitely on the low end and overtime is expected all the time.

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      5,0
      22 juin 2026
      Employé (anonyme)
      Recommande
      Approbation du PDG
      Perspective commerciale

      Avantages

      Great work during tax season

      Inconvénients

      Not available year round for most employees

      3,0
      23 juin 2026
      Senior tax analyst
      Recommande
      Approbation du PDG
      Perspective commerciale

      Avantages

      Flexible availability. Path for promotion is obvious and quantified.

      Inconvénients

      Bonus/commission it is based on level and sales so is low in states without a state tax form. Hourly wage comes out of bonus. Pressure to sell items that don't add to your commission. They push customer surveys but you can be penalized if someone complains about the company, price, amount of emails etc even though you have no control. Some employees are frustratingly low quality and you will spend time helping or fixing their mistakes time that works against your commission. You are expected to answer phones, make appointments, scan, print, take money, help new comers all while maximizing returns. If you take over someone's client and find a mistake you are expected to work against your commission to file amendments peace of mind claims etc.

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