Customer Service Manager - Avis employé Customer Service Manager H&R Block

1,0
30 sept. 2015
Recommande
Approbation du PDG
Perspective commerciale

Avantages

Temporary Survival Job, Tax course was good.

Inconvénients

Tough clientele. Too many customers in a short while. All employees were temporary and had no or little prior tax experience.

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5,0
28 juin 2026
Recommande
Approbation du PDG
Perspective commerciale

Avantages

Loved my team, great skill to have and career adavancement.

Inconvénients

Hectic routine, difficult client can cause a lot of issues.

4,0
6 juil. 2026
Recommande
Approbation du PDG
Perspective commerciale

Avantages

H&R Block provides thorough training, and employees should expect to study continuously throughout the season. The training is valuable and helps build a strong understanding of tax preparation. There are opportunities to "level up," and advancing through the certification levels can lead to higher pay over time. Management is approachable and readily available when assistance is needed.

Inconvénients

The position is seasonal, and the starting pay is $12 per hour. During peak tax season, employees may work very long hours—sometimes up to 10 hours a day, 6 to 7 days a week—which can be physically and mentally exhausting. In my first month, I also found that some of the staff were not especially welcoming, which made the initial adjustment more challenging.

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