Very disappointed - Avis employé Employé (anonyme) Ritz-Carlton

1,0
10 avr. 2017
Employé (anonyme)
Recommande
Approbation du PDG
Perspective commerciale

Avantages

Hotel discounts including rooms, food and beverage, and spa. Medical benefits are rather good. 401k match is decent but comes a year later.

Inconvénients

Most political place I've ever worked. Some ladies & gentlemen get promoted/Title change with better pay and no more responsibility. While others who have been in company 5+ years with the experience basically get told to find another job if they're not happy with it. To be "promoted" or receive a pay increase you have to apply for that position. There are no promotions or raises because of the production level or experience one has. Work life balance for operations doesn't exist at my property.

Découvrez plus d’avis sur Ritz-Carlton

5,0
5 mai 2026
Recommande
Approbation du PDG
Perspective commerciale

Avantages

- good environment - good service charge

Inconvénients

they change managers so quick

5,0
20 juin 2026
Recommande
Approbation du PDG
Perspective commerciale

Avantages

Strong emphasis on customer service excellence and professionalism. Excellent training and development programs. Opportunity to work with a respected luxury hospitality brand. Supportive team environment focused on guest satisfaction. Exposure to a diverse clientele from around the world. Clear service standards and expectations. Valuable experience in communication, problem-solving, and multitasking. Opportunities for internal advancement within hospitality and customer service roles. Employee recognition programs that celebrate outstanding service. Pride in representing a company known for high standards and exceptional guest experiences.

Inconvénients

Fast-paced environment that can be stressful during peak seasons. High expectations for service and attention to detail. Heavy call volume during busy periods. Schedules may include evenings, weekends, and holidays. Staffing shortages can occasionally increase workload. Limited flexibility in procedures due to luxury brand standards. Advancement opportunities may vary by location, not department. Balancing multiple guest requests at once can be challenging.

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