Was given a phone interview by someone up in New Jersey. I received no heads-up about what questions to expect or what information to bring, and my management was reluctant to help. Questions were, I felt, extremely unrelated to the job itself or too complicated for the role.

Just be yourself. The questions are based around customer service and customer engagement. As long as you can speak to those you will be fine. Also don’t go empty handed make sure you leave them with something to hang on to. Make sure you do something that makes you stand out. Dressing up in business attire is a plus.