J'ai postulé en ligne. Le processus a pris 2 semaines. J'ai passé un entretien chez CIBC (Brantford, ON) en janv. 2017
Entretien
Very quick and relatively easy. Friendly team, no pressure. Brief phone interview in which we scheduled an in person meeting at the branch a few days later. Branch manager was very quick and friendly. Received a call the same day with an intended start date. This job is more about customer service than being able to handle cash.
The CIBC Customer Service Representative (CSR) interview process generally takes an average of 16 to 20 days and involves multiple stages designed to assess your customer service aptitude, sales potential, and cultural fit.
Was smooth and warm. Nothing to add. Was more intro than grilling. From the beginning it was obvious that we clicked and interview was more conversational. Some tmat questions, some customer scenarios and checking loyalty issues.
Questions d'entretien [1]
Question 1
How would you approach on specific customer problem etc
