J'ai postulé via la recommandation d'un employé. Le processus a pris 5 semaines. J'ai passé un entretien chez CIBC (Mississauga, ON) en août 2017
Entretien
First an online questionnaire needed to be completed, then a phone interview with an hr recruiter who asked behavioural questions, then an in person interview where it was a mix of behavioural and sales based questions from two senior officials
The CIBC Customer Service Representative (CSR) interview process generally takes an average of 16 to 20 days and involves multiple stages designed to assess your customer service aptitude, sales potential, and cultural fit.
Was smooth and warm. Nothing to add. Was more intro than grilling. From the beginning it was obvious that we clicked and interview was more conversational. Some tmat questions, some customer scenarios and checking loyalty issues.
Questions d'entretien [1]
Question 1
How would you approach on specific customer problem etc
