Hiring is begun through an online process whereby you upload your resume, complete a few questions about employment eligibility and rank your skills by which one was the strongest. Interview process can broken down into two stage; Phone interview followed by an interview with the manager and another senior employee at the branch you are at. The phone interview is conducted by a regional HR rep and takes 30 minutes. Expect behavioral questions like "tell me a time when you were given extra work to do to deadline and what was the outcome?" and "tell me a time when you made a mistake and what was the outcome?" Although I was told that I could be called back within the week, an hour after the interview I was phoned by the bank to come in for a bank interview. The in-person interview was much like the phone interview (even the extra work question came up again) with standard behavioral questions ("tell me a time when you turned a customer's negative experience into a positive one") and the garden market "where do you see yourself in five years?". I was also asked the opaque question "what does the term 'professionalism' mean to you?" Like most interviews preparation is the key to success here. Go through all your jobs on your resume and think about how you can use previous situations to answer the behavioral questions. If you have time, visit the branch and get a look at how they dress. I didn't do the latter and as a result my impeccable suit and tie was noticed for all the wrong reasons.