J'ai postulé en ligne. Le processus a pris 2 semaines. J'ai passé un entretien chez CIBC en juin 2015
Entretien
I applied online and received a phone call interview after 2 weeks. The telephone interview was by HR. The HR person asked plenty of personality test kind of questions then asked why I wanted to work in CIBC, how much I know about the role of CSR, why do I think I am suitable for this position, and how many hours I would be willing to work (there were two positions available). The interview took 20 minutes then she told me that I will be contacted for an interview in the branch. A week later I received a call from branch manager for an interview. It was an easy routine interview. 3 days later I got the offer and the manager told me that they think I am suitable for a financial advisor position but as there is no openings at that point, I can start as CSR and move to FA as soon as there is an opening. This was very valuable for me as it shows how much CIBC provides their employees with the opportunity to grow if they see the potential.
Questions d'entretien [1]
Question 1
It was a pretty routine interview: asked about previous work experience, details of my CV, explain a situation you reached a sales goal, explain a case that you went above and beyond your responsibilities, what is your strength, what is your weakness, how do you overcome your weakness, why CIBC, what are your long term career goals, how does your previous employer define you, how do you define yourself, how do your peers define you, any specific salary in mind?, etc.
quite easy. JUST BE CONFIDENT!
The CIBC Customer Service Representative (CSR) interview process generally takes an average of 16 to 20 days and involves multiple stages designed to assess your customer service aptitude, sales potential, and cultural fit.
Was smooth and warm. Nothing to add. Was more intro than grilling. From the beginning it was obvious that we clicked and interview was more conversational. Some tmat questions, some customer scenarios and checking loyalty issues.
Questions d'entretien [1]
Question 1
How would you approach on specific customer problem etc
