J'ai postulé en ligne. Le processus a pris 2 semaines. J'ai passé un entretien chez Genentech
Offre acceptée
Expérience positive
Entretien moyen
Candidature
J'ai postulé via la recommandation d'un employé. Le processus a pris 1 semaine. J'ai passé un entretien chez Genentech (South San Francisco, CA) en sept. 2014
Entretien
Interview consisted of situational based questions. Tell me about a time that X happened to you. How did you resolve the issue? What was the result from your actions? Interviewers are friendly and the process felt great.
Questions d'entretien [1]
Question 1
Tell me about a time that you had to deal with an angry customer.
There are usually two rounds with different set of managers. Sometimes they will bring in a full time employee in the panel too. Usually there’s around five questions surrounding the competencies. From my experience with multiple interviews, they really want you to focus on what you did, your behavior, or thought process in achieving your results.
Questions d'entretien [1]
Question 1
Name a time where you had a difficult customer. What was the results?
Not a great atmosphere when your a temporary worker. Almost all the benefits and fun perks go to full time employees. They treat you very differently if you are a temp.
Questions d'entretien [1]
Question 1
What would you do in a difficult situation related to customer service
First part of the interview process is recording yourself answering some questions and scenarios. The recording lets you choose when to start. You won't be able to go back and change what you say.
Questions d'entretien [1]
Question 1
What would you do in this situation (changes) and why are you qualified?
