You first apply on the firstgroup website and if you are successful you get invited to the assessment centre which is usually a local hotel and you are split into 3 groups doing activities such as flipcharts, being stranded on a yacht, a basic maths and listening test, what you would stock the trolley with and a PA announcment. If you failed the test you would be asked to leave the room and then the assessment would be over. the best way to ace the assessment is to be yourself, keep conversating in your group and listen to everyone and respect them. then if successful you get an email saying to attend an interview at the local station you applied for and the questions asked are dependant on the role applied for, Customer Host was customer service based which if you had experience before then is quite easy and f successful in your interview you will get a call to offer you a conditional offer of employment as long as you pass the conditions and a medical where you will also get your uniform sizes and order it.

The interview process was fairly straight forward. If you have had a customer service role before you will be able to answer the questions confidently. Competency based questions on customer service.