J'ai postulé en ligne. J'ai passé un entretien chez HSBC (Swansea, Pays de Galles) en avr. 2015
Entretien
Standard interview set on STAR example competencies. The usual you would expect walking into any customer service role. About 6 questions were asked and then some loose questioning about your CV and interests
Questions d'entretien [1]
Question 1
Provide an example of a time when you've deliver great customer service
J'ai postulé via la recommandation d'un employé. Le processus a pris 2 semaines. J'ai passé un entretien chez HSBC (Édimbourg, Écosse) en mars 2021
Entretien
This was a pretty standard competency based interview with HR staff. I was asked to give examples of dealing with difficult customers, my experience etc. It was of average difficulty and resulted in a job offer at the end of the process.
Questions d'entretien [1]
Question 1
Tell me about a time you successfully managed a dispute with a difficult customer.
J'ai postulé en ligne. Le processus a pris 2 jours. J'ai passé un entretien chez HSBC en févr. 2017
Entretien
Firstly, there is a telephone interview and when successful there is a face to face interview then they go into another room and do a mock customer call to see how you react in certain situations and if you can upsell.
J'ai postulé en ligne. Le processus a pris 2 mois. J'ai passé un entretien chez HSBC (Swansea, Pays de Galles) en juil. 2015
Entretien
Formal, polite and quite effortless. Having filled out an online application I was quite quickly updated on the progress of the application online and was able to attend a one on one interview in their Swansea base where I was greated by friendly staff, a team leader and a staff trainer, both of whom were friendly, polite, and overall performed the interview well.
Questions d'entretien [1]
Question 1
How would I deal with an upset or intentionally awkward customer
