Initially went online and applied through the company's website. Took the assessment through the online application. The assessment consisted of 4 total parts. 1. A customer service virtual scenario where you listen to customers and pick the best responses whilst documenting notes/info. 2. A typing test 3. A definitions test (EX: Amy spoke very ELOQUENTLY during her presentation. Then the multiple choice answers will allow you to pick the best simplified version of the sentence/term to test your understanding) 4. A basic math scenario test (EX: David gets paid $2500 for this upcoming paycheck. He is expecting a fourth of this to be put in savings until his next check. How much will he save?) Once finished (assuming you passed) a recruiter will email you for a phone interview. You will basically go over your resume/experience in detail (if you have high volume call center experience with metrics, play up to this) and be asked one or two STAR questions. This is also where you will find out about the pay and what's required to obtain the max salary for the position (which is typically to be already licensed with prior experience or obtaining your license before the unlicensed training class-if you are a go getter this company is right for you). If you get the green light you will be scheduled to have between 1-3 interviews (same day/different days just depends on the center location and time of the year) where you will answer more STAR questions (be prepared for at least 10 scenarios). Afterwards you will either get a call from the recruiter with an offer or receive the Jane/John Doe email saying "We loved meeting you blah blah blah but we will be moving forward with other candidates". Good luck to anyone applying!

Initial phone screen - and a video interview with two managers. Phone screen was approximately 20 minutes. Video interview was about 40 minutes. The interview questions were standard for a customer service role.