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      Entretien pour Client Services Analyst

      21 mars 2012
      Candidat à l'entretien anonyme
      Palo Alto, CA

      Autres retours d’entretien d’embauche pour un poste comme Client Services Analyst chez Medallia

      Entretien pour Client Service Analyst

      22 déc. 2016
      Employé (anonyme)
      Palo Alto, CA
      Offre acceptée
      Aucune offre
      Expérience positive
      Entretien moyen

      Candidature

      J'ai postulé via un établissement d'enseignement supérieur ou universitaire. Le processus a pris 2 jours. J'ai passé un entretien chez Medallia (Palo Alto, CA) en févr. 2012

      Entretien

      I was contacted via email after dropping off my resume at a career fair, and the interview itself consisted of a personal interview intermixed with some brain teaser/puzzle questions. After the interview, I was contacted with the next step: The Challenge. This consisted of a data analysis/statistics assignment which I was given 24 hours to turn in.

      Questions d'entretien [1]

      Question 1

      The questions weren't hard, but The Challenge required applicants to be comfortable with statistical analysis.
      Répondre à cette question
      2
      Expérience positive

      Candidature

      J'ai postulé via la recommandation d'un employé. Le processus a pris 4 semaines. J'ai passé un entretien chez Medallia (Palo Alto, CA) en oct. 2016

      Entretien

      I was referred by an employee. The interview process started in October 2016. Overall, the experience was amazing! (1) 20 min phone call with Recruiter: mostly behavioral about your college experience, a little about your previous job experience, why medallia (2) 1 hr phone call with Team Member: more technical, dives into your job experience and choices you made, how you deal with setbacks (3) Challenge: part excel technical work, other half is writing a functional spec, took about 9 hours total (4) 3 hr in-person interview: first two interviews are technical/behavioral, last interview is cultural fit

      Questions d'entretien [7]

      Question 1

      How would you describe an app on your phone to someone who doesn't know how to use an iPhone?
      Répondre à cette question

      Question 2

      What makes good data?
      Répondre à cette question

      Question 3

      Describe a project you have worked on and how you would do it differently now.
      Répondre à cette question

      Question 4

      How do you deal with low performing team members?
      Répondre à cette question

      Question 5

      What is some constructive feedback you have received and how have you dealt with that?
      Répondre à cette question

      Question 6

      Why Medallia?
      Répondre à cette question

      Question 7

      Why did you choose your university? How did you choose your major?
      Répondre à cette question
      6

      Entretien pour Client Services Analyst

      10 janv. 2015
      Candidat à l'entretien anonyme
      Aucune offre
      Expérience neutre
      Entretien moyen

      Candidature

      J'ai postulé via un recruteur. Le processus a pris 3 mois. J'ai passé un entretien chez Medallia en août 2014

      Entretien

      I talked to a recruiter at a college career fair for a good 20-30 minutes, and I was contacted for an interview. First interview went well - the interviewer was friendly and very enthusiastic about his work. The questions were mainly questions to test how you think and how well you explain how you think. There were a few simple basic algebra questions but they weren't very hard. The interviewer was also very informative when answering any questions I had. I got a call from a different recruiter the next day saying they wanted to move me ahead, and I was scheduled for a 24 hour challenge by the end of the week. The challenge had two parts - one writing a spec, and the other doing some analysis on Excel. At the beginning of the 24 hours, I got to talk to one of their analysts to ask any questions I had about the challenge. Since the challenge is worded vaguely, I asked a lot of clarifying questions, which proved to be helpful for when I worked on the challenged. It seemed like they wanted to test if you knew which questions to ask. There was a lot of data that they wanted analyzed. There was no straight-forward way to complete it, so you have to be creative in how you approach it. About a week after I submitted the 24 hour challenge, I got an email asking to schedule a final on-site interview. Since I was going on a trip for a while during the time they wanted to interview me, they let me do the interview after I got back, which was nice. I interviewed with three people - 2 senior analysts and one HR/Culture representative. I had an hour each with each interviewer, during which they asked me questions about my past work experiences, why I wanted the job, etc. I was also asked a few technical questions - 2 math problems and one JavaScript problem. The Culture representative asked me about hardships I had overcome in my life and what type of person I am. The interviews seemed a little redundant, since the two analysts seemed to be asking similar questions to each other, although the Culture representative asked completely different questions. One of the interviewers in the final round seemed to write me off for the job because of my major and background (which she knew from my resume), which really should have been done before or during the first interview, not the last one. She spent the entire hour trying to convince me that I didn't want the job. She also repeatedly interrupted me while I was answering her questions and wouldn't let me finish my answers. Coupled with the fact that she kept rolling her eyes at my answers and even sighing during the interview, I thought she handled the interview very unprofessionally. She made it seem like I was wasting her time by doing this interview. If she didn't want me from just looking at my resume, I don't think they should have asked me to come in. Besides the one rude interviewer, I had a positive experience with the rest of the process. The one bad interviewer tainted what would have been a generally positive experience, especially since she was one of the last Medallia people I had interacted with, which is unfortunate. I do think their organization could have been better though. I had four or five different recruiters contacting me throughout the process, and two different recruiters tried to schedule the same interview with me. The recruiters were very friendly and helpful, but it kind of just seemed like they were confused as to what was going on themselves.

      Questions d'entretien [1]

      Question 1

      A man who went into a coma before the 80s wakes up and is given a smart phone. How would you explain what a smart phone is and why he needs one?
      Répondre à cette question
      2
      avatar
      Réponse de Medallia
      11y
      I'm so sorry to hear that you felt written off, particularly because we're very proud of the diversity of our people. Medallians come from all sorts of backgrounds – from the Peace Corps to consulting – and all sorts of academic majors. There is no "right" profile for a job. Also, a basic tenet of our culture is valuing others, so we never want a candidate to feel disrespected during our process. I am glad your interactions with other team members were pleasant and more in line with our desired candidate journey. Thank you for your feedback on the organization – or seeming lack thereof – of our process. Due to the fast-paced nature of our work, we sometimes have to transition candidates from one recruiter to another. We are working to do so in a way that feels seamless not chaotic. Thank you again for your feedback. Please reach out to me with further thoughts at amy.pressman@medallia.com

      Entretien pour Client Services Analyst

      25 juil. 2014
      Candidat à l'entretien anonyme
      Palo Alto, CA
      Aucune offre
      Expérience positive
      Entretien difficile

      Candidature

      J'ai postulé via la recommandation d'un employé. Le processus a pris 2 semaines. J'ai passé un entretien chez Medallia (Palo Alto, CA) en juil. 2014

      Entretien

      I first applied online but did not hear a response. I was only contacted two months later after I was referred by an employee. 1. HR Interview As soon I was referred, I was contacted by HR to schedule an interview. The interview focused a lot on your past experiences and your intentions on applying to Medallia and to the specific position. Make sure you know the company and its product well, and try to articulate why your past experiences and skills would make you a good fit for this position. The interviewer was super nice and enthusiastic, very informational and very helpful. Didn't feel like an interview at all, it was very conversational. He got back to me for a follow-up interview almost immediately after, on the same day. 2. Analyst Interview This was a one hour interview with a current analyst. Again, the interviewer was super conversational and a really nice person to talk to! We talked again about my past experiences and what the position entailed. The last 30 minutes was reserved for brain teasers. This was by far the most difficult part of the interview. The interviewer was so pleasant and sweet that I didn't feel too nervous or uncomfortable in answering the brain teasers. The first two questions had a definite answer and the last two questions, were open-ended questions which were intended to evaluate the thought process of the candidate while solving a problem. My advice is to definitely read up on brain teasers on this page and also just general ones you can find on the internet. Either way, the interviewer will definitely guide you through it, so relax and do the best you can! Medallia got back to me almost immediately - I completed my interview in the late afternoon and I was told that I would be proceeding to the challenge stage the morning after. 3. Challenge We were given a spec and excel challenge to be completed within 24 hours. A 30 minute phone call was scheduled with a current analyst to answer all the questions you may have regarding the challenge. Again, the analyst I spoke to was super chill and helpful! I wouldn't say that the spec and the excel challenge were particularly difficult, but you have to be able to work with a variety of excel formulas and functions. Make sure you know the if functions, vlookup, ifaverage, sum functions, iferrors and etc. I was told the morning after I submitted my challenge that I will not be proceeding to the next round.

      Questions d'entretien [3]

      Question 1

      Which is the best way to estimate the population of a 12 story building? The number of parking lots, the capacity of the cafeteria or the population of the fourth floor? Why?
      Répondre à cette question

      Question 2

      You have an organism in a petri dish that splits into two every minute. This organism begins to multiply at noon. What time is the petri dish half full?
      Répondre à cette question

      Question 3

      You are a mayor of a NYC. Describe how you would raise $10 million dollars in tax revenues.
      Répondre à cette question
      avatar
      Réponse de Medallia
      11y
      Thank you for leaving such a detailed review. You've provided a very thorough snapshot of what it's like to interview with us, and I'm glad to hear you had a positive experience with your interviewers. While I regret that we were unable to move forward at this time, I am truly appreciative of your interest in our company and hope that you keep us in mind again in the future. If you'd like to give me any additional feedback on our process or suggestions for ways we could improve, I'd love to hear them at amy.pressman@medallia.com.