After applying online I was emailed about completing an online assessment. This involved 3 tests which are relatively straight forward. After completing this I was asked again via email to complete a video interview online. This is a simple interview where you record yourself giving answers to some basic competency based questions. After this I had a telephone interview and eventually a face to face interview. During the formal face to face interview you are tasked with reading a presentation based on a fake phone shop that is underperforming, you then use this information to do a 15 minute presentation. To go through the entire process took just over 4 weeks with large gaps between each when you would appreciate at least some feedback. I was unfortunately unsuccessful after the face to face interview and was very surprised by this as I came out the interview feeling very positive and had no doubt my experience matched what they were looking for. The interviewer told me about the store I could be managing in a lot of detail and after the 15 minute presentation they even mentioned how they usually have questions however I managed to cover everything. Of course I never thought I was a guaranteed this role and there would be a lot of interest, however what really disappointed me was after 5 weeks from my first application I received a standard generic rejection email. How a company that states to be ‘all about their people’ can reject someone with a very standard email is beyond me. The email did state if you would like further feedback please contact us. I have tried to chase and contact them three times now via email and phone and haven’t heard anything. Very disappointing and unprofessional end to the process and very surprising given the organisations global reputation.