Phone interview first, which involved standard questions about past employment and future goals. In person interview was with a panel of supervisors. They asked questions such as "name a time where you had a dissatisfied customer, and how did you handle the situation," and "where do you see yourself in the next five years." That interview went well, so they asked me to stay and interview with the branch manager and operations manager. That interview was more specifically about the company and the position itself. I was previously told that if I got a second interview, it would be on another day. I didn't expect to be in the office for both interviews, and I ended up being there for over 4 hours. Be prepared, just in case. The interview process was fine, except that I don't really feel that they explained the position honestly. They made it seem like data entry/customer service, as opposed to legal researcher/tax consultant/CPA/Salesperson, etc.