Thank you for taking the time to share this detailed feedback about your interview experience for our Technical Support role in India. We are pleased to hear that your experience with our HR team was positive and that you found them professional and communicative. However, we are very sorry to learn that your interactions with the interview panels did not meet your expectations. Your feedback is incredibly valuable. An interview is absolutely a two-way conversation, and candidates should be able to get a feel for our team and culture. We apologize that our process felt one-sided and overly formal, and we understand how that would impact your enthusiasm for the role. We are sharing your comments directly with our technical hiring managers in India as a learning opportunity. We agree that a professional and personable approach is best, and your advice will help us improve our candidate experience. We wish you the very best in your job search. — The QAD Talent Acquisition Team