Must apply online to job posting Wait for email or phone call to indicate you have been chosen to parttake in the interview process A phone interview is scheduled During phone interview, questions will be asked such as: - Tell me about yourself - What education do you have - Why Royal Bank - Do you have any banking work experience Then they will ask behavioural questions, such as: - explain a time when you went above and beyond for a customer - name a time you set a goal for yourself and how you met that goal At this point, they will discuss your answers with the branch manager and you will be called to schedule an in person interview at the specific branch (if you did well in the phone interview) The questions asked with the branch manager (and possibly the manager of client care as well) are very similar to those asked in the phone interview. Make sure you are confident, have a career goal, and are pleasant, as the job requires a great deal of customer service.