J'ai postulé via une agence de recrutement. Le processus a pris 4 semaines. J'ai passé un entretien chez Ritz-Carlton (Annas Hope) en janv. 2013
Entretien
I had the first interview with HR manager on the phone. She asked me a few questions about my past experiences. After a few days, I had a second interview with Banquet Manager. He asked me some questions to get to know my personality and if I am a service oriented person.
Questions d'entretien [1]
Question 1
Describe the experience when you make a guest happy and satisfied.
Good interview. More about yourself and won’t wait long till the result of your interview .. Go well prepared and take it casually and calm. Maybe will have hands on demo etc
J'ai postulé en ligne. J'ai passé un entretien chez Ritz-Carlton (George Town) en nov. 2017
Entretien
STAR interview questions. All questions are behavior based, focusing on situations you’ve had in the past and how you handled them. In my case the restaurant manager completed the interview.
Questions d'entretien [1]
Question 1
Explain a time when you encountered a conflict and how you resolved it.
How do you respond to stress.
How do you deal with a difficult customer.
Describe a recent challenge you faced.
Describe a time when your work didn’t reflect your best self and how did you improve it.
Give a situation where you gave excellent guest service.
J'ai postulé via une agence de recrutement. J'ai passé un entretien chez Ritz-Carlton (Minglanilla) en mai 2017
Entretien
They assess your personal qualities and communication skills through out the whole interview process. They also ask scenario based-questions to see how you'll react on certain situations. Just be yourself.