The next stage typically involves a more in-depth interview, possibly conducted by a team manager or supervisor. Questions focus on technical skills such as problem-solving, customer service experience, attention to detail, and how candidates handle disputes or requests. Expect situational and competency-based questions, where you are asked to demonstrate your experience and decision-making process in dealing with customer claims or conflicts. Example questions might include: How would you manage a difficult customer complaint? Can you describe a time when you had to resolve a conflict in a work or academic setting? Additionally, proficiency in Spanish and English is tested, particularly in scenarios involving customer interaction​( Sanofi Careers )​( myGwork ).