J'ai postulé en ligne. Le processus a pris 3 semaines. J'ai passé un entretien chez Shopify (Toronto, ON) en oct. 2023
Entretien
1. Growth path interview - this interview is with the recruiter where they dive deeper into your experience and interest in Shopify. They are also open to talking more about the role and what it’s like to work here but don't get too deep into the role dynamics - this would be more suitable for the next interview with the hiring manager
2. Hiring manager - meeting with the hiring manager to discuss the candidate's experience in more detail and interest in the role
3. Team leads - deeper dive into behavior questions and experience within the field. You will be asked to shared specific examples of how you've approached certain types of problems and scenarios and be prepared to discuss what you learned.
Questions d'entretien [1]
Question 1
Tell me about a time you had to manage customer expectations.
J'ai postulé via la recommandation d'un employé. J'ai passé un entretien chez Shopify en mai 2024
Entretien
Unlike any process I’ve had in my nearly 2 decades of experience. I was referred in and then sent to a recruiter who didn’t offer any advice on what to expect. She brought up compensation and only told me OTE. I always exceed my rev targets so I knew that wouldn’t be a problem but having been laid off, I wanted to know my base salary so I scheduled a 10 min meeting with her to get that info. She was condescending and acted like I didn’t listen the first time by saying “[My name] if you remember we discussed the OTE last time.” Totally gaslit me. I loved the people I spoke with though. They’re kind and funny and make the interviews conversational. I would’ve crushed this job but I think that simply because I only had a couple years of ecomm experience (even though I studied it like I was back in college for this), I wasn’t selected. Don’t listen to the “life story” advice. Just make sure you can connect the dots on your resume. Keep answers succinct & impactful because they have a huge candidate pool. This job is an 80/20 split, so the base pay (I assume) is pretty low and you have to sell to hit the 20% delta - which is a given these days, anyway. Love the company and the mission and bummed I didn’t get it but just had a bad taste in my mouth from the recruiter being hasty with me.
Questions d'entretien [6]
Question 1
Have you ever carried a quota and what did that look like?
J'ai postulé via la recommandation d'un employé. Le processus a pris 3 semaines. J'ai passé un entretien chez Shopify
Entretien
I had a great interview process. Kind people, responsive recruiter, straightforward interview process! No overly complicated or trick questions, which I really appreciated. Definitely prepare for the most common questions (tell me about a time...) and have anecdotes ready for typical MSM/CSM questions.
Questions d'entretien [1]
Question 1
- Tell me about a time you had to rebuild trust with a customer
- Tell me about a time you had to solve a complex issue with a customer
J'ai postulé via la recommandation d'un employé. Le processus a pris 4 semaines. J'ai passé un entretien chez Shopify (Los Angeles, CA) en mai 2024
Entretien
- 30 min hiring manager dive into behavioral based questions
- 45 min growth path interview with recruiter
- 60 minute hiring panel with 2 leads on the CS team
- Last interview 30 min hiring manager chat – verbal / formal (the actual person I’d be reporting too)
Questions d'entretien [1]
Question 1
How do you prioritize your tasks when dealing with multiple urgent requests from different merchants?