Questions d'entretien Work At Home Telephone Customer Service Representative chez Sutherland

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Sutherland

Entretiens

Entretien pour Work At Home Telephone Customer Service Representative

8 mai 2018

Employé (anonyme)

Offre acceptée

Expérience neutre

Entretien facile

Candidature

J'ai postulé en ligne. Le processus a pris 2 semaines. J'ai passé un entretien chez Sutherland (Jonesboro, AR) en nov. 2014

Entretien

Over the telephone. Very basic questions regarding interaction with customers in the past and what experience I had. To explain a time when I resolved an issue with a difficult customer, to describe an interaction with a customer when I had gone above and beyond. How I thought was the best way to go about resolving an issue through the "system" or just going out on my own and doing it.

Questions d'entretien [1]

Question 1

1. describe a time when you resolved an issue with a difficult customer. 2. describe a time when you had to be creative or think outside the box to resolve an issue. 3. How you approached resolving issues, whether it was okay to resolve them however you thought was best, or to always follow protocol.

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