First went through a 15min screening call with HR, was told if chosen that the interview would be virtual. The interview ended up being in person. Very casual vibes and kind people doing the interview. Job is like starting your own business; you do all the work from the ground up, need to be extremely tough, very likely working long hours in the beginning. It wasn't discouraged to not do long hours so it seems they don't value work/life balance or see it as worth it. They valued the employee who does 100+ calls a day, likely need to do a minimum of 60 a day. You'll make commission after 1-2 years, so you need to be in it for the long haul.

The overall interview process was smooth and straightforward. The interviewer asked typical customer service–related questions about my previous experience. They were personable and approachable, which made the conversation comfortable. The interview lasted around 30 min