After initially applying, they will email you an assessment to complete. If you pass the assessment, they will then contact you to set up a phone interview, and if you do well on that., they will contact you to set up an in-person interview. The in-person interview is very standard. STAR/behavioral questions, and a few scenarios of role playing

The interview was conducted virtually. It was for the customer service position. Mostly I was questioned about how I would handle various scenarios, for assisting clients. I was asked some real world examples and asked to handle them.