The interview process began with an initial screening call to assess basic qualifications and interest in the role. This was followed by a virtual technical interview focusing on data analysis skills and scenario-based problem-solving. Candidates who passed were invited to a panel interview with team leads and senior management, which assessed behavioral competencies and cultural fit. The final stage involved a presentation on a case study relevant to the department’s work. Throughout the process, candidates were evaluated on communication, analytical thinking, and alignment with organizational values. Successful candidates received a verbal offer followed by a formal written contract.

Very simple process, was a conversation about previous experience as well as my style of customer service. Some questions around specific events and hypothetical situations. Conversation around availability and knowledge of the company.