This is about f2f interview. There was a group interview and an individual interview. Make sure you smile and stay positive. The group interview consisted of 12 people in my group, and 4 virgin staff in one room. Random cards of questions were passed out and we're not allowed to take a look at it until it was my turn to talk. These were customer service scenarios from different professions. You want to be able to think on your feet and think creatively. The staff will grade you on the spot to see how well you did. Be loud, confident, succinct, and smile. They will also probe you a little bit.
After the group interview, I had a one on one. The interviewer seems nice and friendly, seem a little tired.
Ater the interview, I waited at the main room. By that time, alot of candidates were already pull out, either they got the job or escorted out. you'll never know. When my name was called, candidates were encouraged to clap hands and cheer for me. As I walked out of the room, a recruiter walked along with me and asked how I was doing. She stopped at the corner of the hall and gave me her "TBNT" speech in a calm way, making it look like she was sorry, something that i read from emails when receiving numerous rejection letter from airlines that I applied for. It was no surprising. It seems that they hire younger candidates, fresh off college with little experience.