• 90 days to set up a fully operational Global Capability Center (GCC) • 150+ skilled professionals onboarded • $15 Mn+ in savings in just 15 months We partnered with a global leader in education testing & talent solutions to build a world-class GCC in Hyderabad, India, glocalizing their operations and driving innovative transformation. This best-in-class GCC is shaping a high-performance, future-ready organization powered by Firstsource relAI — where talent, innovation, and collaboration fuel success.
We’re thrilled to share that our HR team in the UK just brought home Silver in the Brilliance in Employee Engagement category at the International Brilliance Awards 2025. This award is all about creating a workplace wherepeople feel valued, heard, and empowered- and that’s exactly what we strive for every day at Firstsource!
At Firstsource, REACCH acts as our north star, helping us stay agile and customer-focused as we create value in a fast-paced and digital-first world. These values drive our work ethic, fueling sustainable growth and transformation. A for Agility – is the strategic force behind our long-term success. It’s about progress over perfection, enabling us to lead with proactive, solution-driven strategies in a dynamic market. Meet Pablo Cue, Facilitator – Capability Development, from Mexico, who embodies agility by not only adapting to change but helping others embrace it. His work inspires our teams to evolve and thrive in the face of disruption. #LifeAtFirstsource #Agility #FirstForce
𝗠𝗶𝘀𝘀𝗲𝗱 𝗶𝘁 𝗹𝗶𝘃𝗲? 𝗪𝗲’𝘃𝗲 𝗴𝗼𝘁 𝘆𝗼𝘂 𝗰𝗼𝘃𝗲𝗿𝗲𝗱! 🎥 Our recent #LinkedInLive session with Ritesh Idnani, MD & CEO of Firstsource, and Michael Fratantoni, Chief Economist & SVP at Mortgage Bankers Association, was packed with valuable insights on 𝘄𝗵𝗮𝘁’𝘀 𝗮𝗵𝗲𝗮𝗱 𝗳𝗼𝗿 𝘁𝗵𝗲 𝗺𝗼𝗿𝘁𝗴𝗮𝗴𝗲 𝗶𝗻𝗱𝘂𝘀𝘁𝗿𝘆 𝗶𝗻 𝟮𝟬𝟮𝟱. From economic shifts to innovative solutions, they discussed: 🔑 𝗘𝗰𝗼𝗻𝗼𝗺𝗶𝗰 𝗧𝗿𝗲𝗻𝗱𝘀 & 𝗠𝗮𝗿𝗸𝗲𝘁 𝗚𝗿𝗼𝘄𝘁𝗵: Mortgage volumes are projected to rise by 28% in 2025, driven by strong demographic demand and easing inventory constraints, despite geopolitical and inflationary uncertainties. 🔑 𝗔𝗳𝗳𝗼𝗿𝗱𝗮𝗯𝗶𝗹𝗶𝘁𝘆 & 𝗢𝗽𝗲𝗿𝗮𝘁𝗶𝗼𝗻𝗮𝗹 𝗜𝘀𝘀𝘂𝗲𝘀: Rising costs (e.g., taxes, insurance) and inefficient processes challenge affordability and borrower satisfaction, highlighting the need for streamlined, end-to-end operational improvements. 🔑 𝗞𝗲𝘆𝘀 𝘁𝗼 𝗦𝘂𝗰𝗰𝗲𝘀𝘀: Leading companies will adopt advanced technologies, focus on borrower experience, and maintain agility to capitalize on market opportunities while ensuring scalability and compliance. 📺 𝗪𝗮𝘁𝗰𝗵 𝘁𝗵𝗲 𝗳𝘂𝗹𝗹 𝗱𝗶𝘀𝗰𝘂𝘀𝘀𝗶𝗼𝗻 𝗵𝗲𝗿𝗲 𝗮𝗻𝗱 𝗱𝗶𝘀𝗰𝗼𝘃𝗲𝗿 𝗮𝗰𝘁𝗶𝗼𝗻𝗮𝗯𝗹𝗲 𝗶𝗻𝘀𝗶𝗴𝗵𝘁𝘀 𝘁𝗼 𝗻𝗮𝘃𝗶𝗴𝗮𝘁𝗲 𝘁𝗵𝗲 𝗳𝘂𝘁𝘂𝗿𝗲 𝗼𝗳 𝘁𝗵𝗲 𝗺𝗼𝗿𝘁𝗴𝗮𝗴𝗲 𝗶𝗻𝗱𝘂𝘀𝘁𝗿𝘆: https://www.sourcepointmortgage.com/navigating-2025-economic-trends-in-the- #WeMakeItHappen #MortgageMarket2025 #FinancialServices #EconomicTrends
Our MD & CEO, Ritesh Idnani, and EMEA President, Rajiv Malhotra, recently visited our Cape Town operations to connect with the incredible #Firstsourcers at Ascensos, a Firstsource company. This weekend, they’ll celebrate the remarkable talent and dedication of our colleagues at an exciting R&R event and summer party. Stay tuned as we share highlights from this special celebration! 🎉 #WeMakeItHappen #LifeAtFirstsource #TheATeam
It’s always a pleasure to host our valued client partners from Sky. Together, we’ve built a strong foundation over the past 20+ years, driving innovation and delivering exceptional outcomes. Here’s to continuing our journey of collaboration and shared success!
In the latest edition of Leader’s Speak, Sohit Brahmawar, Chief Operating Officer at Firstsource, explores how innovation goes beyond ideas to become actionable change. Highlighting the role of culture, people, and operations, Sohit discusses the key elements that turn “innovation” from a concept into a dynamic force driving progress and transformation. 𝘋𝘰𝘯’𝘵 𝘮𝘪𝘴𝘴 𝘶𝘱𝘤𝘰𝘮𝘪𝘯𝘨 𝘦𝘱𝘪𝘴𝘰𝘥𝘦𝘴 𝘰𝘧 𝘓𝘦𝘢𝘥𝘦𝘳’𝘴 𝘚𝘱𝘦𝘢𝘬, 𝘸𝘩𝘦𝘳𝘦 𝘰𝘶𝘳 𝘭𝘦𝘢𝘥𝘦𝘳𝘴 𝘴𝘩𝘢𝘳𝘦 𝘪𝘯𝘴𝘪𝘨𝘩𝘵𝘴 𝘰𝘯 𝘵𝘩𝘦 𝘵𝘳𝘦𝘯𝘥𝘴 𝘳𝘦𝘴𝘩𝘢𝘱𝘪𝘯𝘨 𝘩𝘰𝘸 𝘣𝘶𝘴𝘪𝘯𝘦𝘴𝘴𝘦𝘴 𝘥𝘦𝘭𝘪𝘷𝘦𝘳 𝘷𝘢𝘭𝘶𝘦, 𝘦𝘧𝘧𝘪𝘤𝘪𝘦𝘯𝘤𝘺, 𝘢𝘯𝘥 𝘪𝘯𝘯𝘰𝘷𝘢𝘵𝘪𝘰𝘯. #WeMakeItHappen #Innovation #ThoughtLeadership #LeadersSpeak
Say hello to Francina Fernandes – Assistant Manager of Operations at Firstsource and a passionate #SourceOfGood champion! For the past 10 years, Francina has been more than an exceptional colleague – she’s been a force for good. From leading in-office volunteering programs to championing education and community initiatives, her passion for giving back shines through in every way. Her motto? “Start small and stay consistent.” And she truly lives by it, proving that small, consistent actions can lead to big changes. Feeling inspired? Let’s celebrate Francina and the amazing power of giving back together! #WeMakeItHappen #LifeAtFirstsource #ESGAtFirstsource #CSRAtFirstsource #Firstsourcer
🌟Our incredible team in Derry recently united for the “Give Where You Live” campaign, making a real difference in the lives of local disadvantaged communities. From donating nutritious food to essentials like baby care, period care, and household items, our #SourceOfGood champions partnered with Foyle Network Foundation - Foyle Foodbank to provide vital support where it’s needed the most. Together, we’re proving that small acts of kindness can spark big changes. 💙 #WeMakeItHappen #LifeAtFirstsource #ESGAtFirstsource #CSRAtFirstsource
At Firstsource, our values—𝗥𝗘𝗔𝗖𝗖𝗛—are the guiding star that drives us to #MakeItHappen in a competitive, digital-first world. But what truly sets us apart is 𝗛 𝗳𝗼𝗿 𝗛𝘂𝗺𝗮𝗻𝗲𝗻𝗲𝘀𝘀—a value that defines who we are. It’s about respecting every unique contribution, fostering inclusivity, and creating an environment where authenticity and humility lead the way. Meet Frida Flores Carrillo, our HR Executive from Mexico, who embodies humaneness by adding the “Human” to Human Resources. Her efforts inspire us to build stronger connections and inclusive workplaces where everyone can thrive. #LifeAtFirstsource #Humaneness #FirstForce
